Cancellations are accepted up until 48 hours before the scheduled service. Within 48 hours of the service, cancellations will be charged 50% of the scheduled cost. Cancelling within 24 hours will result in paying 100% of the service or being terminated as a patron of Havok Hair Studio.
I try my best to run my day on time to best fit you and my other clients after you. If not I will contact you so that you are not waiting long, that being said 15 minutes over the start time of your appointment will need to be rescheduled and will result in a cancellation fee.
These incidents aren't tolerated, if you do not show up for your appointment you will be charged 100% of the whole appointment time before you can book again or you will no longer be able to book at Havok Hair Studio.
A non-refundable deposit will need to be placed to reserve the time for all new clients and/or corrective colors ($100) that will be applied to the service on the day of your appointment.
I do not offer refunds for hair! I go through a consultation process at the beginning of every appointment, if after a week of the day of your appointment you are not happy with your hair you can always contact me with your concern and we can try and find a suitable way for you to fall in love with your hair. *** This does not mean that a different service can be done that wasn't already apart of the original appointment. ( For example if you went dark and that's what you chose during the consult, I cannot add highlights for you to like it free of charge)
If you are rebooking between 48 hours from appointment time, a payment of 50% of your service will have to be paid before booking another appointment. If you are rebooking between 24 hours of your appointment you will have to pay 100% of your service in order to rebook.
In order to get hair enhancements done, you will first need to book a consultation. During the consultation you will pay half the total cost of the hair, install, and any alterations up front in order to book your install appointment. The second half is paid for the day of the install. If you cancel before the 48 hour time frame or no show your appointment you forfeit your down payment and the hair will be returned with no refund. The hair can be custom colored for $75 (also needs to be paid before booking of installation), once the hair is colored the warranty on the hair is void and cannot be returned.
Havok Hair Studio
24180 Lorain Rd, North Olmsted Ohio, 44070 suite 118
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